These terms and conditions (the “Rental Agreement”) are between and binding on the owner or manager (“us”, “us” and “our”) and the traveler(s) booking our property (the “Property”). by one of the Booking Guys SAS vacation rental sites such as www.booking-guys.com, or its partners Airbnb, HolidayLettings, Tripadvisor, Abritel-Homeway, ... (the "Site").

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Each of these reservations is mentioned in the rental contract as a "Reservation". References to "you" or "your" are references to the person making the booking and all members of the traveling party. All reservations are subject to the rental contract.

This Rental Agreement and our confirmation email contains the entire agreement between you and us and forms the basis of your agreement with us. We therefore thank you in advance for taking the time necessary to read it carefully. Nothing in this rental agreement affects your customary legal rights.

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The payment third parties we use for your booking are PAYPAL (Europe) S.à rl et Cie, SCA (RCS Luxembourg B 118 349) (hereinafter referred to as "PayPal") and STRIPE Europe, Ltd, a company incorporated under Irish law. , located at 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as "STRIPE").

 

To avoid any dispute, you acknowledge and agree that the provider of the property and us and not Booking Guys SAS.

You can book a property with us by making the payment specified in the initial quote provided by us via the Website (the “Quote”) together with the booking fee to Booking Guys SAS. Once your request has been accepted, and the payment has been made, your reservation request will be validated.

The booking must be made and this Rental Agreement will be effective once the booking fee and initial deposit (as defined below) or full payment has been received by Booking Guys SAS and you have received an e- email confirming the reservation, including the cancellation policy (as defined below); or deliver to us a booking request form via the website (“Booking Request Form”) and pay full payment or initial deposit for the property, together with the Booking Guys SAS booking fee.

If the quotation form or booking request requires you to make full payment, you will be required to pay the full booking amount and booking fee to Booking Guys SAS in accordance with the due date; or pay an initial deposit (the “Initial Deposit”) followed by a balance payment (the “Balance”), then you must make two payments to Guys SAS Reservations within the prescribed time. You will be required to pay the applicable security deposit (the “Damage Deposit”), fees and/or other charges (the “Other Charges”) as set out in the confirmation email as part of your payment in full or payment of the balance. cleaning (if applicable).

We invite you to carefully check the details of the quote or booking request form before making any payment to Booking Guys SAS regarding your rental, as well as the confirmation email and inform us immediately of any errors or omissions.

Only pay the balance of your rental for your reservation if you have paid the booking fee  You will need to send Booking Guys SAS your payment for the balance before the start of your stay as well as the deposit of guarantee for possible damage if it is indicated as being payable on our site / and any other costs within a certain period of time before the date of arrival indicated in the confirmation email (the “date of arrival”). If you fail to make payment of the Balance due to us Booking Guys SAS in full and on time, we will be entitled to treat your Booking as canceled by you and the Cancellation Policy (as defined below) will be applies. If you cancel or modify your reservation or if you need to cancel or modify your reservation, please write or email us as soon as possible. The link to your booking page in the confirmation email will also allow you to make a cancellation request through the website, however, you will need to contact us prior to cancellation in this manner.

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A cancellation or modification will not take effect until we receive confirmation from you. The cancellation policy described in your confirmation email ("Cancellation Policy") applies to your booking and Booking Guys SAS will refund any monies due to you, in accordance with the cancellation policy agreed in this contract and/or in your booking confirmation email.

In the event that the balance of your reservation has not been paid in accordance with the deadlines set out in the cancellation policy or you do not arrive at the property within 24 hours of your scheduled arrival date without notifying us, we will be entitled to treat your booking as canceled by you and the cancellation policy will apply.

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Booking Changes, Cancellations and Refunds

Hosts and Guests are responsible for all reservation changes they make on the reservation centerwww.booking-guys.fror instruct Booking Guys User Support to make and agree to pay any additional Listed Prices, Host Fees or Guest Fees and/or Taxes associated with such Booking Changes.

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Travelers may cancel a confirmed reservation at any time, subject to the cancellation conditions indicated before the validation of the reservation by the traveler. Unless there are extenuating circumstances, all amounts of the total charges due to the host under the applicable cancellation terms will be paid to Booking Guys

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If a Host cancels a confirmed reservation, the guest will be fully refunded the total fees paid for that reservation. In some cases, Booking Guys may allow the Traveler to apply the refund to a new booking, in which case a credit will be issued to the Traveler upon request.

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In some cases, Booking Guys may cancel an open or confirmed reservation on behalf of a host or guest and issue the appropriate refunds and payments. Such cancellation may be decided for reasons such as attempted fraud, identity theft, etc.

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If a traveler who books Accommodation encounters a rental problem (non-compliant listing, unavailable or missing equipment, etc.) Booking Guys may decide to reimburse the Traveler for all or part of the total costs in accordance with the Travellers' refund policy.

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Sometimes unforeseen events occur and we have to make changes or, very rarely, cancel reservations. If this happens, we will contact you within a reasonable time and inform you of the cancellation or modification of your reservation. If we cancel your reservation, Booking Guys SAS will refund the fees you have already paid to Booking Guys SAS. However, we will not be responsible for reimbursing you for any costs you have paid to any third party in connection with your holiday (including, without limitation, travel, entertainment, activity or assurance).

Force majeure

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In certain cases, Booking Guys may grant an exemption from cancellation fees to travelers forced to cancel their stay for real and serious reasons (proven health problem preventing the traveler from travelling, death of the traveler who made the reservation in their name or of one of the participants declared to the trip, ….). Any travel restrictions imposed by the country of which the traveler is a national and linked to health reasons cannot be considered as a legitimate reason for cancellation free of charge. Booking Guys reserves the right to accept or refuse any request that is not sufficiently justified without any recourse being possible for the traveler. The traveler must send his request by email tocontact@bookig-guys.comat the latest on the scheduled day of the start of his reservation.

The arrival and departure times for the accommodation you have rented are clearly defined in the product sheet and in the summary of your reservation. In the event of a delay, you will need to contact the person whose contact details are given on the booking confirmation email so that alternative arrangements can be made. If you don't, you won't be able to access the property. On the other hand, if you are unable to reach your holiday accommodation before  noon the day after the scheduled arrival date, and without having previously notified our team or the person in charge of your welcome, we will be under an obligation to treat your booking as having been canceled by you and we will be under no obligation to reimburse you via Booking Guys SAS for the costs already paid to us. Please see our cancellation policy for more details.

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YOUR OBLIGATIONS

• You agree to abide by the rules set out in the description of the reserved property and any other regulations specified at the location of your rental by us, or the owner. These rules must be respected by your whole group.

• You agree to keep and leave the property and furniture, including items such as cooking equipment, crockery and glasses clean and in good condition.

• You agree not to cause damage to walls, doors, windows and generally to any other part of the property, or to do anything that may reasonably be regarded as a nuisance or inconvenience to us or any another occupying adjacent or neighboring properties.

• You agree to take all necessary measures to protect your personal property present in the property.

• You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance ( including evacuation and repatriation coverage).

• You agree to respect the number of people authorized in the rental, as indicated by you when booking. You will not be allowed to significantly change the composition of your party while staying at the property. Some of our rentals allow the presence of pets. Please check this information either in the description of the accommodation or with our team. In the case of accommodation that does not allow pets, we reserve the right to refuse you access to the property, or may require you to vacate it. We will treat any of these circumstances as a cancellation of the booking by you and we will be under no obligation to refund you for any charges already paid to us in these circumstances. Any possible commercial gesture will be at our sole discretion.

• You agree to allow access to the property to any member of our team or to any person duly authorized by the owner and at all reasonable times to allow us to carry out maintenance or urgent repairs. If necessary, we will provide reasonable notice and minimize the impact of this inconvenience during your stay.

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We will ensure that your stay goes perfectly in your vacation rental. If, however, you encounter difficulties in using the equipment or notice malfunctions, we will make every effort to ensure that corrective measures are taken as soon as possible. It is essential that you contact us if a problem arises so that we can quickly resolve it. It is often extremely difficult (and sometimes impossible) to resolve issues properly if we are not informed promptly.

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INTERNAL RULES

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The traveler and his companions declare that they accept these rules. In the event of a violation noted, the latter are liable to immediate termination and without further notice of the rental contract and/or to a financial penalty deducted from the security deposit:

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1. Thank you for respecting the departure and arrival times which will have been communicated to you. In case of delay, or change of schedule, please notify our team as soon as possible.

 

1. NON-SMOKING PROPERTY

(ANY TRACE OF SMOKE FROM CIGARETTES, CIGARS… INSIDE THE PROPERTY WILL GIVE RISE TO THE INVOICING OF SPECIFIC CLEANING COSTS DEDUCTED FROM THE DEPOSIT, IE 250€). WHO WILL FOLLOW YOUR STAY, PLEASE APPLY THIS RULE.

 

1. MAKE SURE TO TURN OFF THE AIR CONDITIONERS IF YOU LEAVE THE PROPERTY AND DO NOT LEAVE THE WINDOWS OPEN IF THE AIR CONDITIONERS OR RADIATORS ARE ON (FOR ACCOMMODATIONS EQUIPPED WITH AIR CONDITIONING)

 

1. RESPECT THE PEACE OF NEIGHBORS AND BE CAREFUL NOT TO MAKE TOO MUCH NOISE BEFORE 10:00 AM and AFTER 10:00 PM.

 

1. ONLY TENANTS OF THE PROPERTY ARE AUTHORIZED TO STAY. IN CASE OF VISIT, PLEASE NOTIFY BOOKING GUYS IN FIRST. ANYONE OTHER THAN THE TENANTS HAVING ACCESS TO THE PROPERTY WILL BE PLACED UNDER THE RESPONSIBILITY OF THE SIGNATORY OF THE RENTAL AGREEMENT.

 

1. BOOKING GUYS DISCLAIMS ALL RESPONSIBILITY IN CASE OF LOSS OF OBJECTS OR THEFT DURING THE STAY. ALSO, ANY ACCIDENT CAUSED BY MISUSE OF THE FACILITIES CANNOT BE CHARGED TO BOOKING GUYS.

 

1. WIFI IS OFFERED THROUGHOUT THE PROPERTY. PLEASE DO NOT DOWNLOAD ILLEGAL CONTENT AND DO NOT MODIFY ANY NETWORK CONNECTION PARAMETERS.

 

1. Please respect the layout of the furniture and return it to its original place in case of displacement. Use furniture and other property equipment for its original use.

 

1. BE SURE TO THROW AWAY YOUR BINS BEFORE YOUR DEPARTURE IN THE CONTAINERS PROVIDED FOR THIS PURPOSE.

 

1. ANY DAMAGE CAUSED BY THE TENANTS DURING THE STAY WILL BE CHARGED. If the degraded furniture or installation can be repaired, only the amount of the repair will be deducted from the deposit.

 

1. BOOKING GUYS DISCLAIMS ANY RESPONSIBILITY FOR THEFT. We invite you to take out specific insurance to cover your valuables during your stay.

 

1. OUR MISSION IS TO ENSURE YOU A COMFORTABLE STAY IN OUR PROPERTIES. WE REMIND YOU THAT CHILDREN MUST ALWAYS BE PLACED UNDER THE CARE OF AN ADULT.

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We invite you to contact the person in charge of your accommodation or our team for any questions relating to your arrival at the premises for any comments. Complaints of a contextual nature (for example, in relation to the preparation or the heating of the property) will not be able to be dealt with by us if they are reported during your stay.

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If despite our best efforts, your complaint could not be resolved, totally or partially,   we invite you to write to us or send us an email with all the details within 28 days of the end of your reservation (do not hesitate to attach photos to your request). Our team will process your request as soon as possible. We nevertheless point out to you that our liability except for losses you suffer as a result of us acting in breach of this booking contract is strictly limited to the amounts received by us in relation to your booking. We cannot be held responsible for any personal loss or damage resulting from the breach of this contract.

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Your rental is granted as a private customer, whether it is a leisure or professional stay. We cannot be held responsible for any professional damage. To avoid any subsequent litigation, you will find the list of exclusions to the contract below:

• Any dispute between you directly and the owner of the accommodation;

• Any malfunction relating to a payment made through a third-party payment provider;

• The rejection of a payment by your financial institution or by the payment third party used to make your online purchase. This is in no way intended to exclude or limit in any way our liability for death or personal injury caused by our negligence or fraudulent misrepresentation; or for any matter for which it would be unlawful for us to exclude or limit, or attempt to exclude or limit, our liability.

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This contract is governed by the laws in force in France (including non-contractual obligations arising from or in connection with this reservation contract). Any dispute between you and Booking Guys SAS will be handled exclusively by the courts of France.

Your reservation or the rights and liabilities under this Rental Agreement to another person are expressly prohibited without our prior written consent. If at any time any part of this Booking Agreement is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the other parts shall in no way be affected by such omission.

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This Rental Agreement, together with the Cancellation Policy and our confirmation email contains the entire agreement between you and us relating to the Rental of the accommodation you have booked and supersedes all prior agreements, arrangements or discussions between you and us, whether orally or in writing. No representation, commitment or promise made implicitly or explicitly in the negotiations between you and us, before receiving the confirmation email, except as expressly stated in this reservation contract, can not be considered as contractual elements. Similarly, neither party will have a right of recourse with respect to any misrepresentation made by the other on which that party has relied to enter into this Booking Agreement (unless such declaration has been made fraudulently) and that party's sole remedy shall be breach of contract provided for in this Rental Agreement. We will not be in breach of this Booking Agreement, or otherwise liable for any failure or delay in performance, resulting from circumstances beyond our control, including, without limitation, flood, fire, explosion or accident.

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Update date: 05/14/2021